Predictions Report

Predictions 2018: Financial Services Companies Get Serious About Digital Transformation

November 10th, 2017
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Benjamin Ensor, null
Benjamin Ensor
Jacob Morgan, null
Jacob Morgan
With contributors:
Oliwia Berdak , Ellen Carney , Aurelie L'Hostis , Andras Cser , Zhi-Ying Barry , Alyson Clarke , Jost Hoppermann , Mike Chirokas , Sam Bartlett

Summary

Executives at financial services companies worldwide understand that digital transformation means business transformation. Most companies will spend 2018 working on new initiatives to better win, serve, and engage customers, as regulators continue to promote competition. But while 2018 will bring many digital upgrades, few financial services companies will do enough to truly differentiate their brands and remain relevant to customers. Many firms risk being left behind. This brief outlines Forrester's predictions for the financial services industry in 2018.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.