Predictions 2017: CIOs Push For Speed Amid Volatility

October 31st, 2016

Matthew Guarini VP, Sr Research Director

Pascal Matzke Vice President, Research Director

Sharyn Leaver Chief Research Officer

With contributors:

Carrie Johnson , Annika Gunderson , Ian McPherson

Summary

Customer obsession is paramount for business success. With customers having more power than ever, a dynamic only accelerating, it is imperative that CIOs get ahead of the curve. This involves making key decisions that will help your company provide the necessary technology to win, serve, and retain customers. This report highlights Forrester's predictions for the evolving role of the CIO in 2017 and the trends that will drive this change.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.